If you're an HOA board member, you know this is often a thankless job. So why not outsource some (or all!) of your tasks to an HOA manager?
Of course, this is easier said than done. Your choice of an HOA management firm can significantly impact the satisfaction of your residents. Making the right decision relies on picking a company that aligns with your HOA's vision.
Not sure which association property management companies are worth your time? Here are some key factors that will help you in your search!
Experience and Expertise
HOA management comes with a unique set of challenges. This is why it always helps to work with an established company that has "seen it all." They're more likely to effectively handle issues such as:
- Resident disputes
- Maintenance problems
- Difficult vendor contracts
To get a better sense of a company's experience, look at its track record. Scour their website and social media for reviews and testimonials. Note how long they've been in business and how many clients they've served.
Local Knowledge
When looking into association community services, focus on local companies. You don't need to talk to them in person, but it's helpful to know they're nearby if you need them. A local company will also be able to:
- Conduct quick property inspections
- Meet with the HOA board in person
- Get a better deal with local vendors
A local HOA manager will also have in-depth knowledge of Roswell. As a result, they'll find it easier to comply with local regulations. They'll also know how to maintain properties in your particular climate.
Service Offerings
Residential management companies can offer a variety of service packages. As such, the first thing you should do is opt for a package that aligns with the needs of your HOA board. Some common services include:
- Maintaining resident records
- Managing the HOA's financials
- Hosting your community's website
- Providing leadership training to board members
- Managing repair and maintenance needs
These services have varying levels of involvement. If a company offers different tiers of service, ask them to present them clearly. Their ability to do so can tell you a lot about how organized and customer-oriented they are.
Communication Method
HOA management involves coordination with many people. This is why your HOA manager should know how to keep everyone informed. Good management firms use technology to streamline the communication process.
Transparent communication also helps with community dispute resolution. If a tricky situation arises, your HOA manager should get all parties to discuss matters openly. They must also keep you informed throughout the process.
Association Property Management Companies and You
Partnering with association property management companies has many benefits. On top of lightening your load, they bring valuable skills to the table. The above guide will help you pick the right firm for your needs!
Are you looking for a firm to manage your Roswell HOA community? At PMI Roswell, we customize our services to every HOA we manage. With over ten years of experience, we know how to serve all types of communities!
Want to see why PMI made Entrepreneur's list of the 500 Best Franchises for 2024? Contact us here to get started!
